Refund policy

Last updated: 24 July 2026

Fur & About is operated by Carpo Group. We want you (and your pet) to be happy with every order. Here's how returns and refunds work.

14-day returns, wherever you're ordering from

No matter which country you're ordering from, you can return most items within 14 days of receiving them for a refund, no reason needed — this is our store policy for every customer. If you're a consumer in the EU/UK, this also matches your legal right of withdrawal. To start a return, contact us via our contact page within that window.

Condition of returned items

Items must be unused, undamaged, and in their original packaging where possible. We can't accept returns of items that have been used, damaged after delivery, or are missing significant parts.

How refunds work

Once we've confirmed the return, we'll issue a refund to your original payment method within 14 business days. Shipping costs are refunded only when the return is due to our error (wrong or defective item).

Damaged or incorrect items

If your order arrives damaged, defective, or isn't what you ordered, contact us with a photo as soon as possible. We'll arrange a full refund or a free replacement, no return shipping needed on our end for these cases.

Because we work with international suppliers

Some products ship directly from manufacturing partners abroad. Return shipping for a change-of-mind return may need to go back to an overseas address, and in some cases we may offer a partial refund instead of requiring the item to be shipped back, if that works out better for you. We'll always tell you the options before you decide.

Questions

Reach out any time through our contact page, a real person reads every message.